Orders, Correspondence, and Customer Service

Which address do I use for applications and other correspondence?
Applications and order forms that require a payment are to be submitted electronically on line. If your mailing does not include a payment, mail it to AICTI at 1420 King Street, 10230 New Hampshire Ave, Suite 100

How can I obtain another decal?
You can order extras at AICTI's online store .

I've lost my certificate; how can I obtain a new one?
You can download your AICTI certificate in your AICTI account. Go to My Certifications.

How long does AICTI keep my test history?
Ten years after your last test, if you have not achieved certification, AICTI will delete your test history. If you achieve a certification, then all computer based scores pertaining to that certification remain in your records as long as that certification is in active status. If your certification has expired, you have up to three years from your expiration date to reinstate it; until the end of this three-year period, AICTI will maintain your testing records. Refer to AICTI Policy 26 .

How can I find out who is certified in my state?
You can contact AICTI for general statistics about the numbers of certified individuals.

Can I order standards from AICTI?
No. You must contact the standards' publishers. Most standards-issuing organizations have websites; a quick Internet search should provide you with contact information.

How can I report someone who is misrepresenting him/her self or fraudulently claiming AICTI certification?

Review Policy 1, Complaints Against Applicants and Certificants , on AICTI's Policies web page; then contact AICTI to request a Complaint form. On this confidential form, you will be asked to identify yourself, the certificant/applicant in question, and the nature of the offense. The completed form must be returned to AICTI, attention Chip Hollis, Senior Director, Credentials and Administration.

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